The global automotive aftermarket is undergoing a transformation as consumer preferences evolve, digitalization accelerates, and electrification challenges traditional service models. Independent repair shops are gaining traction in several key markets. At the same time, e-commerce continues to reshape the way parts are purchased, with growing concerns about customer experience and supply chain efficiency. Amid these changes, the aftermarket industry must navigate increasing price sensitivity, shifting brand loyalties, and a growing focus on sustainability.
 
As we progress through 2025, industry participants are asking themselves how these dynamics will evolve. In this webinar, we will examine the key findings from Roland Berger’s latest Automotive Aftermarket Pulse report and discuss how aftermarket players can respond to changes in consumer behavior, digital trends, and electrification. We will explore the rise of non-branded parts, the growing influence of online sales, and the critical role of sustainability in shaping future business models. Additionally, we will assess the challenges independent shops face in servicing EVs and ADAS-equipped vehicles and whether they are prepared to compete with OEM service networks.
 
The discussion will also provide a deep dive into regional aftermarket trends. In the U.S., independent repair shops continue to gain market share as consumers prioritize affordability and convenience. In contrast, the Chinese market is experiencing a shift toward OEM service channels, driven by a growing EV parc and investments made by OEMs into convenience and customer experience. In Europe, digitalization and changing customer expectations are reshaping the aftermarket, while emerging markets such as Brazil and Mexico demonstrate strong consumer trust in small, independent workshops.
 
We will conclude the webinar with strategic insights and recommendations to help suppliers, distributors, and workshop owners navigate the evolving aftermarket landscape in 2025 and beyond.
 
We look forward to welcoming you to our virtual session. Please register and indicate the region you are interested in deep-diving into!
 
Kind regards, 
 
Elena Yakushkina, Principal Automotive
On behalf of the global aftermarket leadership team